Glow Products: A Unique Differentiator
Glow’s Tech Products can make changes in minutes while providing unique capabilities – now Clients can tailor different product varieties by specific channels, segments or geographies, down to individual customers while increasing net adds, eliminating fraud, and driving sales.
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Glow SaaS Solution
An out of the box option for Telcos & OEMs
2.7M
Payments Processed
30k
Trade-In/Upgrade
16k
Payments Processed
300%
Trade-In/Upgrade
Synergy That Scales: A Smarter Product Suite for Smarter Outcomes
The Glow Product Suite amplifies results with every solution. Each individual product unlocks the full potential of our client's offerings and are built to optimize every point of the customer experience, end-to-end, and throughout the device lifecycle.
Extensible Platform
Cloud-Native
Dynamic Product Features
Real-Time Proposition Updates
Highly Scalable
Modular Micro-Services
AI-Driven Capabilities, Insights & Optimization
Experience the Synergy Effect of our comprehensive product suite by combining these integrated tools and Telco-focused solutions- multiplying impact with every added product.
Finance
Solutions allow:
Configurable propositions
Bespoke pricing
Truly seamless sales and service integration
No code proposition administration
Transparent economic and performance reporting
AI / ML fraud and claims cost management
Managed Services
Back Book Financing & Securitization
Program Servicing (including Call Center)
Protection
The first Telco insurance innovation in over 30 years which includes administrative functions, insurance regulation, and advanced-automation driven technology.
Solutions allow:
Telco brand immersive claims experience
Because Glow has built all Administrator functions and local insurance regulation into its Admin Inside tech, we significantly elevate programme profitability
Seamless sales channel integration maximizing offer & attach rates
Compliant-by-Design customer journey delivery
Managed Services
Insurance Administration
Bespoke Services
Trade-In / Upgrade
Solutions allow:
Checkout integrated Trade-In immediate discounts
Targeted enhanced Trade-In values
Complete grade variance mitigation
Trade-In device value maximization
End-of-term device return handling
Spot & future Trade-In servicing
Managed Services
Residual Value Underwriting
Supply
Warranty
Solutions allow:
Intelligent warranty claims routing (IW/OOW/CPO)
Customizable Warranty to Upsell / Upgrade journeys
No code configurable warranties for new & CPO devices
R2R Legislation ready component-based warranty
End-to-end warranty service orchestration
Managed Services
Insurance Administration
Bespoke Services
Fraud Detection
Proven Best-in-Market Surgical Accuracy with <0.03% Fraud Rates compared to the Industry Average of <5%
Solutions allow:
Real-time device buy-flow fraud detection
Funnel widening surgical decisioning removing false positives
Responsive 24 / 7 monitoring and rule maintenance
Telco fraud team augmentation
Integrate new data-sources & micro-services into decisioning in days
Managed Services
Retroactive Analysis
Finance
Solutions allow:
Compliant-by-Design finance origination and servicing
Seamless device buy-flow integration
Telco brand immersive experience
No-code finance product & credit policy configuration
Customer and / or channel micro-targeting control
Managed Services
Back Book Financing & Securitization
Program Servicing (including Call Center)
Protection
The first Telco insurance innovation in over 30 years which includes administrative functions, insurance regulation, and advanced-automation driven technology.
Solutions allow:
Telco brand immersive claims experience
Because Glow has built all Administrator functions and local insurance regulation into its Admin Inside tech, we significantly elevate programme profitability
Seamless sales channel integration maximizing offer & attach rates
Compliant-by-Design customer journey delivery
Managed Services
Insurance Administration
Bespoke Services
Trade-In / Upgrade
Solutions allow:
Checkout integrated Trade-In immediate discounts
Targeted enhanced Trade-In values
Complete grade variance mitigation
Trade-In device value maximization
End-of-term device return handling
Spot & future Trade-In servicing
Managed Services
Residual Value Underwriting
Supply
Warranty
Solutions allow:
Intelligent warranty claims routing (IW/OOW/CPO)
Customizable Warranty to Upsell / Upgrade journeys
No code configurable warranties for new & CPO devices
R2R Legislation ready component-based warranty
End-to-end warranty service orchestration
Managed Services
Insurance Administration
Bespoke Services
Fraud Detection
Proven Best-in-Market Surgical Accuracy with <0.03% Fraud Rates compared to the Industry Average of <5%
Solutions allow:
Telco brandReal-time device buy-flow fraud detection immersive claims experience
Funnel widening surgical decisioning removing false positives
Responsive 24 / 7 monitoring and rule maintenance
Telco fraud team augmentation
Integrate new data-sources & micro-services into decisioning in days
Managed Services
Retroactive Analysis
Unique Capabilities
Maximize the full potential of the Glow Platform by accessing the expertise of the over 200 years of experience in the Glow Team by choosing from our menus of services.
Marketing Engine: hyper-personalized, profit-driving microtargeting
Reach the right Customers, at the right time, with the right message.
Advanced data analytics and AI-driven insights to tailor promotions based on customer demographics, behaviors, and preferences.
Slash Marketing Costs & Boost Profits with personalized offers that increase conversion rates, customer retention and higher lifetime value.
Dynamic instant adjustments driving higher engagement.
Customer Hub: A profit-driving, customer-empowering, efficiency-boosting solution
Empower Customers with 24/7 Access – Instant control that empowers end users to manage, troubleshoot, and seamlessly get what they need without agent intervention.
Personalized Content to Boost Engagement & Product Adoption – Targeted content at the right time to increase customer satisfaction and loyalty.
A Seamless, Omnichannel Experience – The consistent, high-quality service end users expect.
Proposition Admin: Deploy new offerings in real time
Instant Go-Live Capability allowing the activation of market-leading offers.
Fast, seamless, and fully configurable.
Prepare for special offers, like Black Friday, without manual processes.
Reporting Suite: Real-time insights into revenue driving action
Instant access to key performance metrics
Optimize strategy with live data that can support decision-making around market shifts with precision.
Identify trends, customer behaviors, and areas for improvement allowing proactive adjustments that increase conversions.
Enhanced customer retention through insights into buying patterns.
Telco revenue growth is stagnating...
Due to intense price competition and service commoditization traditional Telco services are being replaced by over-the-top (OTT) platforms. Simplified tariffs, increased regulation, and abundant infrastructure have made it easier for low-cost competitors to enter the market. As a result, B2C revenue growth slowed to just 1.6% in 2022, with declining average revenue per user, high churn, and rising customer acquisition costs.
From telco to techco: Towards tomorrow’s Telco
As we are fast approaching an inflection point, there is an enormous opportunity for Telcos to become the conductors of their own circular ecosystems.
The Glow API-First Micro-Service Platform & Product Suite empowers Telcos to capitalize on finance, protection, Trade-In and warranty to create & capture the full value of circularity along the entire device life-cycle
Les Wadeson
Chief Product Officer
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Standing out from the Competition
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